Refund & Replacement Policy – The Cannabis Seed Shop UK

18+ ONLY • Seeds sold exclusively as adult novelty souvenirs • No germination permitted in the UK

Refund & Replacement Policy

Our promise: Complete satisfaction on every souvenir pack.
We replace damaged or incorrect items free of charge. Full refunds for faulty or unopened packs.

Replacement Guarantee

Free replacement (including return postage) for:

  • Damaged or crushed packs on arrival
  • Incorrect souvenir items shipped
  • Missing packs from your order

Full Refunds

Complete refund via original payment method for:

  • Faulty or not-as-described items (Consumer Rights Act 2015)
  • Unopened packs (change of mind) – at our discretion, within 14 days of receipt

No returns required — keep or dispose of the souvenir.

How It Works

Email info@thecannabisseedshop.uk with your order number and photos (if applicable).

We reply within 24 hours and process replacements or refunds within 3–5 business days.

Frequently Asked Questions

Do I need to return the seeds for a refund? +
No — keep or dispose of the souvenir. We never require returns.
What if my pack arrives crushed? +
Send a photo — we ship a free replacement the same or next day, no questions asked.
Can I get a refund if I just change my mind? +
Yes — for unopened packs within 14 days, at our discretion. We’re collector-friendly.
How fast do you process refunds/replacements? +
Reply within 24 hours • replacement shipped same/next day • refunds processed within 3–5 business days.

UK Consumer Rights Act compliant • Seeds sold as adult novelty souvenirs only • 18+